In this section you will find instructions, documents and useful links to help you manage your DG ECHO financed action through the use of the eTools. The eTools will automate the preparation, submission and approval of project proposals, project reports and modification requests made by DG ECHO partners. They aim at speeding up the process for treating humanitarian aid projects and to increase the overall quality of the process.
When we talk about eTools we refer to two different online system: APPEL, managed by humanitarian organisations, and HOPE, managed by DG ECHO. The two systems communicate with each other.
APPEL has different uses
In particular, there will be several advantages in using APPEL to submit humanitarian action proposals, like the instant data sharing between field operations, headquarters and DG ECHO; the reduced possibility of errors (standard lists, automatic generated information, etc.); instant consultation on project status; automatic and uniform archiving; etc. For more information please consult the following documents:
APPEL User Manual (EN) (version March 2013) UPDATED
APPEL Manuel d'Utilisateur (FR) (version mars 2013) UPDATED
HOPE is the “brother” of APPEL, it is a sort of Intranet, managed by DG ECHO staff (TA, Desk, DG ECHO Finance, Legal Affairs and Partner Support Unit) and, through the use of eFichop, includes all the useful information to evaluate an eSingle Form. HOPE is not accessible by partners but, during the appraisal process, the partner can check in APPEL the status of its eSF (submitted, favourable, rejected, etc).
To enter in APPEL, each partner has to use its ECAS account - the “European Commission Authentication System” – which allows external organisations to safely access IT applications and databases of the European Commission with a unique username and password.
To use APPEL, each organisation must identify a User Rights Administrator who will handle the permissions and profiles of whoever in the organisation is involved in the writing,validation and submission of the eDocuments
For more information on ECAS and User Rights management please refer to:
Since March 2012, the Partners' annual assessment questionnaire has been made electronic and assigned to each Partner in the APPEL system.
This online questionnaire includes fields to be completed and zones for the uploading of documents.
To have access to the online questionnaire, connect to the APPEL website and click on the link “Start annual assessment”.
N.B. If you have any questions with regard to the use of APPEL, for initiating an application to become an FPA partner, please contact the following Help Desk:
If you have any questions with regard to the Partners'' annual assessment in APPEL interface, in correcting errors in the submitted annual assessment questionnaire or if you have exceeded the submission deadline of the questionnaire, please contact the following Help Desk:
The eSF has two applications:
APPEL eDocumentation: Letter of Intent NEW
Appel eDocumentation: Lettre d'Intention NEW
Requirements to run eTools
echo etools installation manual_3.9.pdf
APPEL release note 2012-02 etools
eTools feedback from partners and suggestions